Don’t open email attachments unless you are expecting them.To move files around, use a network share, mapped drive, or cloud storage location. Moving files from device to device with a USB storage drive opens those devices to infections on the drive. Sophos sometimes requires a restart after software updates or the removal of a threat. Perform actions as requested by antivirus software.Some third party sites repackage popular software with malware. If you download software on the internet, only use software that came directly from the publisher. Get your software from a trusted source.Uninstall QuickTime from your Windows computer and instead use another program. Remove any versions of Java that aren’t required for your work. Remove Adobe Flash and instead use Edge or Chrome to view content that still requires a Flash player. Remove high risk software from your computer.Find the latest software in the Software Center on your MWS device. The Managed Workstation Service can provide you with the latest versions of Windows, Office, and the most popular browsers. Newer software typically has better defenses and fewer vulnerabilities. Use the most current version of your operating system, email software, and web browser.Any detection or clean-up actions should happen automatically and will appear in the Sophos console but a request can be submitted if necessary.You can continue to use your computer while the scan completes. Click the “ Scan”button the scan can take a few hours.Open Sophos, either via Start - Programs, or through the blue S shield icon in the system tray near the clock.If you are concerned that your computer is infected you can perform a manual scan by following these directions: Please submit a request to with the computer name and you will be contacted for removal. In the rare case where a malicious or potentially unwanted application is detected and cannot be removed automatically a Sophos administrator is required for removal. Generally detection and removal of Malware is performed without any necessary user interaction by Sophos.
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